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FAQs

FAQs

How do I purchase?

Purchasing at relax baby be cool is super easy. You just have to select the items you like, choose your size and add them to the cart by clicking on top of the corresponding icon. Add as many garments as you want!

Then you can confirm your purchase by clicking on the “ADD TO CART” button. You will see your shopping list with the name, size and quantity of the articles selected.
Then all you have to do is to select you country, that will also determine the shipping cost, choose a payment method best suitable for you and fill in the form with your personal details for shipping.We process all our secure payments through Paypal and Wirecard, which gives you an option to either make the purchase through your Paypal account or with a credit card.

Confirm your order by clicking on the “CHECKOUT” button, fill in the details and voila! It s yours!

 

Do you restock sold out items?

As every piece is unique and we really don't want you to meet someone on the street with the same dress on, if it's gone, it's gone...But we do keep the sold out items on our website, so if you let us know your desires and we get lucky on our next batik rally, we might be able to remake it!

 

How is the fit?

We worked hard to create the perfect-fitting, comfortable designs. We have seen them on so many different body types and they still look fabulous! Though we use standardized European measurements, we understand and admire the beauty of being different, we suggest referring to the sizing box, before ordering an item, and for specific product questions, you can always contact us.

Our shirts are sized by chest measurement, sleeve length and the overall length. Dresses are measured around the bust, waist, the length of the sleeve and the overall length from the highest point in the shoulder to the hemline. So get out your measuring tape or take a peek at the size inside your favorite blazer. Sizes are converted on the product page, but for a quick reference, women's 34 is S, 36 is M, 38 is L, 40 is XL, and men s 39-40 is S, 41-42 is L and 42-43 is XL.

 

Care instructions

Batik itself is 100% cotton and extremely durable in all conditions, but the cool leather we have added does not withstand the standard wash n dry. Therefore we strongly advise you to care for you garment at your local dry cleaner's to avoid anything funny happening to your garment.

 

Information about your purchase and payment methods

You can easily pay all your purchase via Paypal or credit card. 

We process all our secure payments through Paypal and Wirecard, which gives you an option to either make the purchase through your Paypal account or with a credit card.

Confirm your order by clicking on the “CHECKOUT” button, fill in the details and voila! It s yours!


If you wish to pay via bank transfer just send us an email and we will contact you with the details.

After the transaction has been confirmed, we will send you an e-mail with all the information of your purchase and the personal details you have previously provided us.

In case you don’t receive our e-mail on the next 24 hrs. We suggest you send us an e-mail at info@relaxbabybecool.com

 

Delivery and countries

Great news! We ship worldwide with the help from our National Mail or our loyal, trustworthy partners in UPS.
As a general rule, you will receive your purchase within the next 3 days for deliveries inside Estonia, 5-10 working days for other EU countries and UK, and 15-20 days for other destinations. Please allow 1-2 days for processing your order, a moment for a neat packaging and maybe we can surprise you with our speed!

Sometimes the forces are against us and on exceptional occasions the delivery could be delayed due to disruptions in the transportation or extreme weather conditions.
If you do not receive your order on the deadline previously described, shoot us an email and we will do our utmost best to get your order back on track.

 

Exchanges and Refunds

If you receive your order from relax baby be cool and you are not satisfied, you have an easy 15 days, after receiving your order, to return your purchase, as long as the garment is in re-saleable condition (unworn, unwashed, unaltered), with all the labels and in its original package.  If something funny happens with a product, just reach out to us. We’ll make it right. 

We suggest that, before you confirm your order, you check the size guide in order to choose the size that best fits you.

If you decide to return an article, please get in touch by emailing us at info@relaxbabybecool.com to confirm the return.

Once we receive the garment, we will check it accordingly and send you an e-mail with the confirmation of the devolution. Then we will proceed to return your payment through the same method you purchased the order.

The sending costs for those items you wish to return will have to be previously paid, unless the garment is defective or incorrect. You may send the package by regular certified mail or with delivery notification.

 

Security and Disclosure

Purchasing at 'relax baby be cool' as safe as buying at any store.
All payments are secured with SSL certificate.

All the information you provide on the website will only be used to process the purchasing order and to make it easier for you to use our web site. 
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Please refer to our privacy policy and terms of use.

 

Contact

The best way to get in touch is by e-mail, so if you have any questions or suggestions, please do not hesitate to contact us at info@relaxbabybecool.com